Level of Services (LOS) for Public Bus and Passenger’s Aspiration in Kerian District, Malaysia

Main Article Content

Syahriah Bachok
Mariana Mohamed Osman
Zakiah Ponrahono


Public transportation facilitates the mobility of activities and goods from all sustainable development key dimensions. Over the past decades, more trips of public transportation move people towards a more sustainable future, by reducing congestion on the roads and increasing the efficiency of the road system. The research aims at analysing the passenger’s aspiration and perspective of sustainable public transport measure and evaluating Malaysian rural bus services, using the case study of Kerian District in the state of Perak. On-board intercept passenger survey and adoption of Geographical Information System (GIS) / Global Positioning System (GPS) were used to collect the primary data. The research suggested that whilst the services levels are less than those aspired by the passengers, there are many improvement areas to be prioritised in the near future. 


Metrics Loading ...

Article Details

How to Cite
Bachok, S., Mohamed Osman, M. and Ponrahono, Z. 2018. Level of Services (LOS) for Public Bus and Passenger’s Aspiration in Kerian District, Malaysia. Asian Journal of Quality of Life. 3, 9 (Jan. 2018), 111–122. DOI:https://doi.org/10.21834/ajqol.v3i9.82.


Abd Rahim Md Nor & Nor Ghani Md Nor, (2006), Empowering Public Transport for Urban Environmental Management, Malaysian Journal of Environmental Management 7 (2006): 93 – 111

Herman Orth, Robert Dorbritz and Ulrich Weidmann (2011). Public Transport Capacity and Quality- Development of an LOS-Based Evaluation Scheme, 11th Swiss Transport Research Conference.

Madzlan Napiah, Amirah Suriati Ahmad Farid and Suwardo (2010). Trip Productivity Evaluation Of Bus Service: Medan Kidd Bus Station, MUTRFC 2010.

Marwa A. Khalifa*, Mohamed A. El Fayoumi (2012). Role of Hubs in Resolving the Conflict betweenTransportation and Urban Dynamics in GCR: The case of Ramses square, ASIA Pacific International Conference on Environment-Behaviour Studies Mercure Le Sphinx Cairo Hotel, Giza, Egypt, 31 October 2 November 2012, “Future Communities: Socio-Cultural and Environmental Challenges”, Procedia - Social and Behavioral Sciences 68 ( 2012 ) 879-893. DOI: https://doi.org/10.1016/j.sbspro.2012.12.274

Noraini Anor, Zakaria Ahmad, Jamalunlaili Abdullah, and Raja Noor Hafizah (2011). Road Network System in Port Klang, Malaysia and Impacts to Travel Patterns, Asia Pacific International Conference on Environment-Behaviour Studies, Salamis Bay Conti Resort Hotel, Famagusta, North Cyprus, 7-9 December 201, Procedia - Social and Behavioral Sciences 35 ( 2012 ) 629 – 636 DOI: https://doi.org/10.1016/j.sbspro.2012.02.130

Noorfakhriah Yaakub and Madzlan Napiah (2001). Quality of Service and Passenger’s Perception – A review on Bus Service in Kota Bharu, International Journal of Civil & Environmental Engineering IJCE-IJENS Vol: 11 No: 05, p. 1-9.

Rohana Kamaruddin, ‘Ismah Osman and Che Anizaliana Che Pei (2012). Customer Expectations and its Relationship Towards Public Transport in Klang Valley, Journal of Asian Behavioural Studies, volume 2, numBer 5, april 2012 DOI: https://doi.org/10.21834/jabs.v2i4.204

Suwardo, M. Napiah and I. Kamaruddin (2008). Review on Motorization and Use of Public Transport in Perak Malaysia: Realities and Challenges, 2nd International Conference on Built Environment in Developing Countries (ICBEDC 2008).